Thank you for choosing www.burnfreetongs.com! We are committed to providing you with fast and reliable shipping services. Below are our shipping terms, covering import and export standards, logistics shipping time, logistics partner companies, and international shipping.
1. Shipping Area
We currently provide standard shipping services within the Czech Republic. At the same time, we also provide international shipping, so that customers around the world can enjoy our high-quality silicone anti-scalding pan clips.
2. Shipping Method
Shipping within the Czech Republic: We provide standard express service to Czech customers, and delivery is usually completed within 5 working days.
International Shipping: We support international shipping and deliver to many countries and regions. The delivery time for international shipping varies depending on the destination, and it usually takes 14 working days. The specific delivery time will be adjusted according to the shipping method and destination you choose.
3. Shipping Costs
Within the Czech Republic: We provide free standard shipping services (minimum order amounts may apply), and the specific shipping costs will be clearly displayed at checkout.
International Shipping: International shipping costs vary depending on the destination, order weight, and shipping method. You can view the exact shipping costs during checkout. We offer a variety of shipping options for international customers, choose the one that suits you best.
4. Shipping Partners
We work with the following well-known logistics companies to ensure that your products are delivered safely and quickly:
Česká Pošta (Czech Post) – mainly for delivery within the Czech Republic.
DPD – provides express delivery services to the Czech Republic and other European countries.
FedEx – provides international shipping services, suitable for North America, Asia and many other regions.
DHL – provides global shipping services, especially for Asia, Europe and America.
We will automatically select the most suitable logistics company for delivery based on the destination of your order and the selected delivery method.
5. Import and Export Standards and Customs
Import and Export Standards: All international orders must comply with the import and export laws and regulations of each country. For international shipments, we ensure that all products meet international trade standards and follow the customs regulations of the destination country. Import requirements and standards vary from country to country, and some countries may impose customs duties or value-added tax (VAT) on certain products.
Customs Duties and VAT: For international orders, you may need to pay customs duties, import taxes or VAT in the destination country. The relevant costs are borne by the recipient and will be determined by the local customs during the customs clearance process.
6. Order Tracking
Once the order is shipped, you will receive an email with the shipping tracking information. You can use the provided tracking number to track it in real time on the following websites:
Česká Pošta: Czech Post Official Website
DPD: DPD Official Website
FedEx: FedEx Official Website
DHL: DHL Official Website
7. Delivery Time
Within the Czech Republic: We usually process and ship within 2 business days. The specific delivery time depends on your region and the delivery method. Holidays and special events (such as weather) may cause delivery delays.
International Delivery: International delivery time usually takes 3 business days. The specific delivery time varies depending on your destination and the logistics company. We recommend that you book in advance during holidays or special circumstances to avoid delays.
8. Delivery Issues
If you do not receive the item within the expected time, or if there are any problems during transportation (such as the package is lost or damaged), please contact our customer support team immediately. We will coordinate with the logistics company to resolve the problem and ensure that you receive the item as soon as possible.