www.burnfreetongs.com (hereinafter referred to as “we” or “the Company”) values your privacy and is committed to protecting the personal information you provide when using our website. This privacy policy explains how we collect, use, store and protect your information. Please read this privacy policy carefully before using our services.
1. Information we collect
We may collect the following types of personal information:
Personally identifiable information: such as your name, email address, phone number, mailing address and payment information.
Non-personally identifiable information: such as your browser type, operating system, IP address, pages visited, type of device used and access time.
Payment information: When you make a purchase, we collect your payment information (such as credit card number) through a secure payment processing system, but we do not store your payment card details.
2. How we use your information
The information we collect will be used for the following purposes:
Order processing: to process your purchase order, confirm payment information, deliver goods and provide after-sales service.
Customer support: to respond to your inquiries, solve problems you encounter and provide technical support.
Marketing and Promotions: Send you emails about new products, promotions and newsletters based on your preferences. You can choose to unsubscribe at any time.
Improving Services: Improve our services, website features and user experience by analyzing non-personal information.
3. How to protect your information
We take appropriate technical and administrative measures to protect your personal information from unauthorized access, disclosure, tampering or destruction. We use SSL encryption technology to ensure that your payment information is protected during the transaction. Nevertheless, Internet data transmission and storage cannot be guaranteed to be 100% secure, and we will do our best to protect your information.
4. Information Sharing and Disclosure
We promise not to sell your personal information to any third party. We only share your information with third parties in the following circumstances:
Service Providers: We may share your information with third parties that provide services to us (such as payment processors, logistics companies), limited to the extent necessary for them to complete the transaction.
Legal Requirements: To the extent permitted by law, we may disclose your personal information in legal proceedings, government requirements or to protect the rights and interests of the company.
5. Your Rights and Choices
Access and Update: You have the right to access the personal information we hold about you and request to modify or update this information.
Unsubscribe: If you do not wish to receive marketing emails, you can unsubscribe at any time by clicking the “Unsubscribe” link in the email.
Deleting Information: In some cases, you can request deletion of personal information we hold about you, provided that the information is no longer needed for service provision.
6. Children’s Privacy
Our website is not directed to children under the age of 13. If we know or suspect that we have inadvertently collected personal information from children under the age of 13, we will take steps to delete the information as soon as possible.
7. Changes to Privacy Terms
We may update this Privacy Terms from time to time. When there are significant changes to the Privacy Terms, we will post a notice on the website to remind you to read and understand the updated terms. The updated terms will take effect immediately and apply to all information collected through our website.