Welcome to www.burnfreetongs.com! We are committed to providing high-quality products and services to every customer. If you are not completely satisfied with the silicone anti-scalding pot clips you purchased, here is our return policy to help you understand how to apply for a return and ensure that your shopping experience is smooth and pleasant.
1. Return Policy Overview
We provide a 30-day worry-free return and exchange service. If you are not satisfied or find that the product is defective within 30 days after receiving the product, you can apply for a return or exchange. All returned and exchanged products must be unused, undamaged and retain the original packaging.
2. Return Conditions
Return Time Limit: Return requests must be made within 30 days of receiving the product.
Product Condition: The product must be in its original packaging, unused, undamaged, and without any signs of human damage.
Return Cost: Unless the product has quality problems or is shipped incorrectly, the return shipping cost is usually borne by the customer. If the product is damaged or has quality problems during transportation, the return shipping cost will be borne by us.
3. Exchange conditions
If the silicone anti-scalding pot clip you received has quality problems or does not match the product you ordered, we will provide you with a free exchange service. Please ensure that the product is unused, undamaged and in the original packaging.
Exchange time limit: Exchange requests must be made within 30 days of receiving the product.
Exchange process: Contact our customer service team and provide your order number, product problem description and clear product photos. We will provide exchange operations based on your specific situation.
4. Return and exchange process
Step 1: Contact customer support
Before applying for a return or exchange, please contact our customer service team by email!
Please provide your order number, the reason for the return or exchange request, and product photos (if there are quality problems or damage). Our customer service will provide you with detailed return and exchange instructions.
Step 2: Process return/exchange application
Our customer support team will review your return or exchange request after receiving it, and confirm the specific steps for return or exchange with you as soon as possible.
For products that meet the return or exchange conditions, we will provide the return address or shipping information of the exchanged product.
Step 3: Return/Exchange Shipping
Returns: You need to package the item well and ensure it is in unused condition. Return shipping costs are usually borne by the customer, unless the return is due to quality issues or shipping errors.
Exchanges: If you request an exchange, we will send you a new item. The shipping costs of the exchange are borne by us and there is no additional cost to you.
Step 4: Refund Processing
Once the returned item has been inspected and meets the return conditions, we will process the refund within 5 business days. The refund will be returned to the payment method you used when you paid.
Please note that the refund may be affected by your payment method and bank processing time, and the specific arrival time may vary.
5. FAQ on Returns and Exchanges
Can I return or exchange the item?
If your item is unused and in its original packaging, and you meet the return and exchange time requirements, you can apply for a return or exchange.
What condition must the item be in to be returned or exchanged?
The item must be unused, undamaged and contain all original packaging. Any items that have been damaged, opened or used by humans will not be accepted for return or exchange.
What should I do if the product is defective?
If your product is defective or damaged during shipping, please contact our customer service team immediately. We will provide you with a free exchange service and cover the relevant return and exchange costs.
Can I return the product without the original packaging?
To ensure that the product can be returned smoothly, please make sure that the product contains all original packaging and accessories. If the packaging is missing, the product may not be returned or exchanged.
Who pays for the return and exchange shipping?
If the return or exchange is due to our error (such as wrong shipment, product defect, etc.), we will bear the return and exchange shipping costs. If it is due to customer reasons (such as dislike of the product, wrong purchase, etc.), the return shipping costs are usually borne by the customer.
6. Special circumstances
Items are lost or damaged: If your item is lost or damaged during shipping, please contact our customer support team immediately. We will assist you in handling related compensation matters with the shipping company.
Holiday returns and exchanges: During holidays, the processing time for returns and exchanges may be slightly delayed. We will try our best to complete your return and exchange request as soon as possible.